Collections and Arrears Management (CAM)

related image
Course No.: SA 18.49
Location: New Delhi, India
Date: November 12, 2018-November 16, 2018 (1 Week)
Language: English

Target Audience:

Managers and senior staff working in the Arrears or Debt Management areas.


No formal qualifications are necessary but participants should have at least five years experience in a tax authority.

Course Description:

A key aim of tax administration is to attain high rates of voluntary on-time payment and low incidence of tax arrears. However, there always needs to be a focus both on effective management of the arrears when they arise and on preventing arrears occurring in the first place. Areas covered during the workshop include:- Smarter Debt/Arrears Collection;- Payment Thinking;- Accounts Receivable essentials;- Legal Framework;- Understanding your Arrears;- Arrears Prevention; and- Arrears Management.At the completion of the workshop participants will be equipped with tools to support them in management of Collections and Arrears and will have developed a country action plan to implement upon return to their agencies.

Course Objectives:

Collection and delivery of the revenue for the Government and the community is a critical role of tax administrators. This course aims to provide the participants with exposure to the fundamentals of effective and efficient payment and collections systems to minimize the occurrence of arrears as well as world best practices in treating arrears, including the use of emerging technologies and behavioral insights. The course will include group participation, leading to each participating country developing an action plan to take back to their respective countries for consideration and implementation.

Important Note for Online Courses:

For Online Learning (OL) courses, which are delivered through the edX platform, you will need an additional piece of information to register: you will be prompted for your edX.org username. If you do not already have a username, please go to https://courses.edx.org/register and sign up for a free account. Once you have created an account, you may complete the IMF Institute application. If you already have an edX account, your username can be found on the top right of the screen after logging in.

Important Note for Internal Economics Training Courses:

Internal Economics Training (IT) courses are self-financed. The IMF will not charge officials for attending courses. However, all travel, insurance, hotel, and living costs will need to be covered by the agency sponsoring the participants.